Online Store Returns Policy
If you are not satisfied with your purchase for any reason, your priority for a refund or replacement is to send us your request in writing or verbally via customer service within 14 days from the date of receipt.
After your return request reaches us, APEX evaluates its compliance with the following return conditions. If approved, your products will be taken back through the transport company we have contracted with. The return shipping cost of the product or products you return will be covered by us. You can send it to us with a cargo company of your choice, provided that you cover the shipping cost.
Within 14 days after your products reach us, the return process is carried out by the way you paid. The reflection of the refund process on your credit card takes 2-5 working days under normal conditions, but may vary depending on your bank's procedures.
General Return Conditions
Returns must be made with the original box or packaging.
Returns of products whose original box/packaging is damaged, damaged, incomplete, have lost their resaleability feature and cannot be purchased by another customer are not accepted.
The product you want to return, as well as the return form on the original invoice, must be sent to us after it has been fully filled and signed.
Return shipping costs belong to the buyer.
Returns are not accepted for disassembled products in the furniture category after assembly.
Return of Damaged or Defective Products
When receiving your order, make sure to check that the products are COMPLETE and STURDY. Your products are delivered with delivery note. Within the scope of the e-archive application, your invoice is only created electronically and automatically sent to your e-mail address. Changes and returns cannot be made without submitting the invoice. In the invoices issued on behalf of the company, exchange or refund can be made with the return invoice of the purchasing company.
The cargo officer will receive a signature from you that you have received the products completely and intact. In case of damaged products, you should not take delivery of these products and make a report to the cargo authority. The exchange of these products will be carried out within 14 working days. In this case, you will not be charged an additional shipping or product cost.
For the return of damaged or defective products that were received unnoticed during delivery, our Customer Services department may request you to send a photo showing the damage or defect of the product. As a result of the examination, if it is determined that it is not from the consumer, a one-to-one replacement will be made. It should be sent to us after the product to be exchanged, as well as the return fields in the original invoice, completely filled and signed.
Return of Missing or Wrong Products
If there is a missing product in your order, you should indicate this as a note before you take delivery of your other products and sign for the missing products. On the other hand, if you have the wrong product in your order, you should not receive this product and indicate it in writing on the delivery note.
For your return and exchange requests regarding your order, you can contact us by using the Contact Us form or by calling 0212 675 01 00.