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Return Policy

Online Store Returns Policy

  • If for any reason you are not satisfied with your purchase, your priority for a refund or replacement is from the date of receipt. 7 days is to submit your request to us by filling out the form below.
  • After your return request reaches us, APEX evaluates its compliance with the following return conditions. The return shipping cost of the product or products to be returned belongs to the buyer. You can send it to us with a cargo company of your choice, provided that you cover the shipping cost.
  • Return Address;
    Apeks Tekstil Foreign Tic Ltd Sti.
    Masko 2A Blok No:5 İkitelli İstanbul.
  • Following the delivery of your products to us within 14 days of making a payment to you refund process is carried out. The reflection of the refund process on your credit card takes 7-10 business days under normal conditions, but may vary depending on your bank's procedures.

General Return Conditions

  • Returns are absolutely original box or packaging should be done with
  • Returns of products whose original box/packaging is damaged, damaged, incomplete, have lost their resaleability feature and cannot be purchased by another customer are not accepted.
  • you want to return With the product, the return form in the fields related to the return in the original invoice must be filled in completely. and must be sent to us after it has been signed.

Order Cancellations

  • After placing your order, Your right to cancel within 2 hours exists. Cancellations made later will not be accepted. After receiving your order, our team works hard to remove and pack the carpets. We request you to pay attention to this effort.
  • In case of non-payment of orders placed with payment at the door, returns are not accepted and invoiced to the customer.

Return of Damaged or Defective Products

  • When receiving your order, make sure to check that the products are COMPLETE and STURDY. Your products are delivered with delivery note. Within the scope of the e-archive application, your invoice is only created electronically and automatically sent to your e-mail address. No exchange or refund can be made without an invoice.In the invoices issued on behalf of the company, exchange or refund can be made with the return invoice of the purchasing company.
  • The cargo officer will receive a signature from you that you have received the products completely and intact. In case of damaged products, you should not take delivery of these products and make a report to the cargo authority. Exchange of these products within 7 working days will be carried out. In this case, you will not be charged an additional shipping or product cost.
  • Products purchased within the scope of periodic campaigns and discounts are not covered by the 2-year warranty.

Return of Missing or Wrong Products

  • If there is a missing product in your order, you should indicate this as a note before you take delivery of your other products and sign for the missing products. On the other hand, if you have the wrong product in your order, you should not receive this product and indicate it in writing on the delivery note.

For your return and exchange requests regarding your order Contact us You can contact us by using the form or by calling 0212 675 01 00.

Contact us!

You can submit all your requests and requests via the form on the side.